With the massive volume of products shipped in this burgeoning e-commerce era, it is no wonder that sometimes defective items slip through the cracks. That is where sorting and inspection services come in. As a last line of defense, these services can prevent customers from encountering missorted or faulty products, help catch would-be returns before they reach the stores, and ensure that customer satisfaction is not harmed while avoiding what can be a costly mistake.
The problem of labor shortages (73% of warehouses cannot find enough labor, according to an Instawork survey) makes performing the sorting and inspection services in-house a difficult, if not impossible, task. As a result, shippers are turning to 3PLs to provide vital sorting and inspection services.
This blog delves into sorting and inspection services, how important they are to shippers, and how a 3PL can take over those services for a shipper.
Although sorting and quality inspection is not a standard value-added service, it is crucial. It's a weeding-out process that involves examining all products and removing units that do not meet a quality standard. Here are some reasons why a unit is removed:
The manufacturer often handles these services but can turn the product parts over to a fulfillment provider for assembly. A 3PL can have the space to store the parts and the workforce to inspect, sort, and reconfigure the units. Not only can having these services done by a 3PL save time and money for the shipper, but they can also keep the image of all involved at a high standard by keeping products of inferior quality from reaching retailers or customers. Plus, the 3PL can provide the shipper or manufacturer with an accurate account of how many units were defective and how many non-defective units were transported and distributed to retail outlets.
The sorting and inspection services are clearly a necessary part of the supply chain, but they have a high overhead and can sap a workforce that could be better off dealing with other issues. Labor shortages have meant the remaining workers are often overwhelmed with extra work in addition to their usual jobs. So any added work can adversely affect the employee's attitude and the quality of the service because they are moving more quickly.
Shippers have begun realizing that only so much can be done in-house and that the best option to solve that situation is to outsource some services to a third-party logistics provider. Sorting and inspection services, including quality control, are a perfect example of this. Let's look at the advantages of warehouse quality control inspections:
Sorting and inspection services give the shipper another chance to avoid the hindrances and hassles that come with allowing a defective product to reach the customer's return or replacement costs, employee time to solve the problem, and a poor customer satisfaction image. But shippers are often in a bind because they lack the resources needed to provide those services. Fortunately, they can hand off those services to a 3PL service provider that specializes in that field. Port Jersey Logistics offers sorting and inspection services and over seven decades of experience using state-of-the-art systems and facilities. When it comes to quality control, there are none better. If you would like to have another line of defense that can help enhance your company's image, please visit our website to see the many services we provide.